Privacy Policy

Visiting our site and service implies that you have acknowledged and are bound by the terms mentioned below.

1. What Information We Collect

We can gather and keep the following kinds of data:

Personal (to the clinic users and the patient):

• Name, contact information (email, telephone number, address)
• The details of date of birth, sex and identification information.
• Usernames and settings of their account

Patients Medical Information:

• Reports, prescriptions, diagnoses, medical history
• Records and treatments of appointments
• Payment and billing history

Technical Information:

• IP and web browser
• Information on devices and their usage The usage patterns and device information The usage patterns and device information
• Cookies (employed to analyze only the performance of the system and analytics)

2. How We Use Your Information

We use your data to:

• Provide secure and seamless access to EHR services
• Facilitate patient record management and doctor-patient interaction
• Enable appointment scheduling, billing, and alerts
• Improve our system’s functionality and performance
• Comply with legal and regulatory requirements

3. Data Security

In order to ensure data security we have employed stringent security measures, which include:

• Sensitive information encryptions end-to-end
• Role-based access provision of secure log in
• Accounting of data backups and control Regular data backups and monitoring
• They provide hosting on HIPAA compliant and ISO-certified infrastructure

4. Information Sharing

Your personal data is not sold or rented. We do not exchange information:

• With authorized and sanctioned medical personnel (only with user consent)
• With third-party vendors, only when necessary for service delivery (e.g., SMS/email notifications), and under strict confidentiality agreements
• Where required by law — with regulatory authorities or in case of emergency

5. Your Rights

You are entitled to:

• View, amend or check your data
• Ask that your information should be removed (within the limits of duty retention laws)
• Revoke where possible

To exercise your rights please see us atbusiness@ellocentlabs.comor contact+91 9056999485.

6. Data Retention

We store your information until the time it is essential to us in service delivery and as far as remaining laws demand. Your data is safely deleted once it is not needed.

7. Cookies and Tracing

We store cookies to make the users experience better and to collect analytics that will help us to improve our services. Browser control of cookies is possible.

8. This Policy Updates

This Privacy Policy can be modified at any one time. Any changes would be published on this page with an updated date of effectiveness. You can read it on a regular basis.